Ah, tech support...

[mapsedge]

The picture on two of our three DirecTV receivers had suddenly gone snowy and I couldn't work out why.  After double checking all of the connections, inserting a new splitter block (to see if the signal splitter was the cause - it wasn't), checking signal strength and dish alignment, I decided a call to technical support was in order.

Support-Guy's name was "Morgan", but we'll call him Bob to protect his privacy. 

I dutifully answered all the questions on Bob's script, learning along the way that I had anticipated every item on his checklist except trying a different type of cable.

Until last night, all my receivers were connected to all the TVs by coax and worked just fine.  I guess something in that chain went bad after a certain length of time - either the coax connection on the receiver or the cable itself.  I don't know.  Switching to component cables made it all better.

Technical question to anyone who'd like a go: what the fuck?  Why would the connection and/or cable suddenly turn to shit after a couple years of working just fine?

But that's not why I'm posting.  I just thought this was amusing:

Bob.  What happens when you turn the TV to channel 4 instead of channel 3?

Me.  Um, I get channel 4.

Bob.  You what?

Me.  I get channel 4, the local Fox affiliate.  Better, in fact, than I do through my DirecTV receiver.  HiDef and everything.  I even watched the Chiefs game on Sunday on channel 5.  In HiDef.

Bob.  But we supply your local stations, how do you..?

Me.  It was actually better when I switched off the receiver.

Bob.  How does that work?

Me.  It's called "broadcast television", which I'm pretty certain still works.

Bob.  (fading fast) Really...

Me.  Yeah.

Bob.  I'll have to look that up...

Comments

[billthetailor.livejournal.com]

This was only one of two shots I fired across his bow that made him consider changing course. I'll post the other one later if I have time.

[rowangolightly.livejournal.com]

Poor fella....he couldn't have seen it coming.

BTW, do you by chance have a next step for me? No prob if it's not today; I've muchly sewing to do and don't want to bug you.