Dear customer,
Nov. 19th, 2007 14:20![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mapsedgeDear Customer,
Maybe this time, since I'm putting it in writing, you'll take this advice to heart:
When something goes wrong, stop what you're doing and call me.
It does neither of us any good for you to get an error in the application, and then report it hours - or even days - after. By that time, you've cleared your cache, closed your browser, rebooted your computer, gone home for supper, slept the sleep of the pharmacologically blessed, showered, fought traffic on your way back into the office, and completely forgotten what you were doing when you got the error. Odds are, you can't duplicate it now.
Why bitch at me? If your house was burning down, would you gripe at the firefighters who arrive late because they didn't know it was burning until after you let it collapse into a smoking pile of debris? Would you, while they were pouring water on the embers, rummage your way back in and light a few more candles?
Wait, no, sorry. You probably would. Never mind.
- Bill
Maybe this time, since I'm putting it in writing, you'll take this advice to heart:
When something goes wrong, stop what you're doing and call me.
It does neither of us any good for you to get an error in the application, and then report it hours - or even days - after. By that time, you've cleared your cache, closed your browser, rebooted your computer, gone home for supper, slept the sleep of the pharmacologically blessed, showered, fought traffic on your way back into the office, and completely forgotten what you were doing when you got the error. Odds are, you can't duplicate it now.
Why bitch at me? If your house was burning down, would you gripe at the firefighters who arrive late because they didn't know it was burning until after you let it collapse into a smoking pile of debris? Would you, while they were pouring water on the embers, rummage your way back in and light a few more candles?
Wait, no, sorry. You probably would. Never mind.
- Bill