Ah, tech support...

The picture on two of our three DirecTV receivers had suddenly gone snowy and I couldn't work out why.  After double checking all of the connections, inserting a new splitter block (to see if the signal splitter was the cause - it wasn't), checking signal strength and dish alignment, I decided a call to technical support was in order.

Support-Guy's name was "Morgan", but we'll call him Bob to protect his privacy. 

( Technical snip... )

Bob.  What happens when you turn the TV to channel 4 instead of channel 3?

Me.  Um, I get channel 4.

Bob.  You what?

Me.  I get channel 4, the local Fox affiliate.  Better, in fact, than I do through my DirecTV receiver.  HiDef and everything.  I even watched the Chiefs game on Sunday on channel 5.  In HiDef.

Bob.  But we supply your local stations, how do you..?

Me.  It was actually better when I switched off the receiver.

Bob.  How does that work?

Me.  It's called "broadcast television", which I'm pretty certain still works.

Bob.  (fading fast) Really...

Me.  Yeah.

Bob.  I'll have to look that up...

Ah, tech support...

The picture on two of our three DirecTV receivers had suddenly gone snowy and I couldn't work out why.  After double checking all of the connections, inserting a new splitter block (to see if the signal splitter was the cause - it wasn't), checking signal strength and dish alignment, I decided a call to technical support was in order.

Support-Guy's name was "Morgan", but we'll call him Bob to protect his privacy. 

( Technical snip... )

Bob.  What happens when you turn the TV to channel 4 instead of channel 3?

Me.  Um, I get channel 4.

Bob.  You what?

Me.  I get channel 4, the local Fox affiliate.  Better, in fact, than I do through my DirecTV receiver.  HiDef and everything.  I even watched the Chiefs game on Sunday on channel 5.  In HiDef.

Bob.  But we supply your local stations, how do you..?

Me.  It was actually better when I switched off the receiver.

Bob.  How does that work?

Me.  It's called "broadcast television", which I'm pretty certain still works.

Bob.  (fading fast) Really...

Me.  Yeah.

Bob.  I'll have to look that up...